Just Privacy Policy

At Just Online Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit Just Casino, create an account, make deposits or withdrawals, or otherwise interact with our services, including our JustSport sportsbook. By using our platform, you agree to the practices described below.

Who We Are

Just Online Casino is operated by Just Entertainment B.V., registered and incorporated under the laws of Curaçao, registration number 160603, with our registered office at Scharlooweg 39, Willemstad, Curaçao. We operate under a licence issued by the Curaçao Gaming Authority, licence no. OGL/2024/164/0246. As the data controller, we are responsible for deciding how and why your personal data is processed across Just Casino.com.

Information We Collect

When you register and play at Just, we collect several categories of information to verify your identity, process transactions and operate our loyalty programme, including the Space Club rewards scheme and VIP Galaxy tiers.

• We collect registration details such as your name, date of birth, email address, phone number and residential address.
• We collect identity verification documents, including proof of identity and proof of address, which may be requested to confirm residency outside restricted countries.
• We gather financial information related to your chosen deposit and withdrawal methods, such as Visa, Mastercard, Interac, Skrill, Neteller, MiFinity, or cryptocurrency wallet addresses including Bitcoin, Ethereum, USDT and others.
• We track your gaming activity, including games played, wagers placed, bonus usage and loyalty points earned, to improve our services and manage promotions fairly.
• We automatically collect technical data such as IP address, device type, browser information and session logs when you access Just Online Casino on desktop or mobile.
• We record your communications with our support team via LiveChat or email for quality assurance and dispute resolution purposes.

How We Use Your Information

Here at Just Casino, we use your personal data for legitimate operational, legal and marketing purposes. Our processing activities are limited to what is necessary to provide you with a secure and compliant gaming experience.

• We use your data to verify your identity and comply with anti-fraud and anti-money-laundering obligations.
• We process your information to manage deposits, withdrawals, wagering requirements and bonus eligibility, including the 3x wagering requirement applied to deposits and the 40x wagering requirement applied to most bonuses.
• We use your activity data to calculate your Space Club XP, redeemable comp points and tier status within our loyalty programme.
• We send you promotional communications about offers such as the Weekly Starlight Sprint, Galactic Chooseday or Moon Cycle Reload, where you have consented to receive marketing.
• We analyse aggregated data to improve our game selection, platform performance and customer support quality.
• We retain records as required by our licensing authority and applicable regulations, including transaction histories and verification files.

Legal Basis for Processing

Our Just Online Casino platform processes personal data on the basis of contractual necessity, legal obligation, legitimate interest and, where applicable, your consent. We rely on contractual necessity to open and maintain your account, legal obligation to meet licensing and anti-fraud requirements, and consent for optional marketing communications, which you may withdraw at any time.

Restricted Jurisdictions and Data Confirmation

We do not accept real money deposits or gameplay from residents of the United States, United Kingdom, Netherlands, Spain, Italy, France, Germany, Poland, Belarus, North Korea, China, Belgium, Portugal, Bulgaria, Curaçao, Cyprus, Georgia, Gibraltar, Greece, Guernsey, Isle of Man, Ireland, Israel, Jersey, Taiwan or Russia. We may request Proof of Address to confirm your residency, particularly where bonus eligibility is restricted for citizens of certain countries. If we cannot confirm your residency, we reserve the right to void winnings in accordance with our general terms.

Sharing of Your Information

We do not sell your personal data. However, we may share your information with trusted third parties strictly for operational purposes.

• We share data with payment processors to facilitate deposits and withdrawals across methods such as Interac, AstroPay, ecoPayz and supported cryptocurrencies.
• We share information with identity verification providers to complete our know-your-customer checks.
• We disclose data to regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We may share data with game providers such as Pragmatic Play, Evolution and NetEnt solely to the extent necessary to operate gameplay sessions.
• We may disclose information to legal advisors or arbitrators in connection with dispute resolution proceedings conducted under Curaçao Civil Procedure Rules.

Cookies and Tracking Technologies

Our Just Online Casino website uses cookies and similar technologies to remember your preferences, keep you securely logged in, and analyse site usage. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For further details, please refer to our separate Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our security protocols include encryption of sensitive data, restricted internal access and ongoing monitoring of our systems. Despite these measures, no method of electronic transmission or storage is completely secure, and we encourage you to use strong, unique passwords for your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our licensing obligations and the resolution of any disputes. Transaction and verification records are typically retained for the period required under Curaçao gaming regulations, after which they are securely deleted or anonymised.

Your Rights

We want you to have control over your personal information. Depending on your jurisdiction, you may have the following rights regarding the data we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to withdraw consent to marketing communications at any time.
• You have the right to request a copy of your data in a portable format.
• You have the right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, you may contact us at support@Just Casino.com, and our support team, available 24/7 via LiveChat, will assist with your request.

International Transfers

As Just Entertainment B.V. operates internationally and serves localised editions for Canada, Australia, New Zealand, Argentina and several European markets, your data may be transferred to and processed in countries outside your own. We take steps to ensure that any such transfers are conducted in accordance with applicable data protection standards.

Children's Privacy

Just Online Casino is strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with funds handled in accordance with our general terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our team at support@Just Casino.com. We at Just are committed to addressing your concerns promptly and transparently, and our Diamond Club and VIP Galaxy members can also contact their dedicated account manager for privacy-related assistance.